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Henry Investment Group
TECH SUPPORT
Submit requests, access support tools, read helpful how-tos.
HIG IT Support Request
Welcome to the new HIG IT Support Request System
To help us assist you more quickly and ensure your issue is properly tracked, Henry Investment Group now uses an IT Support Request system.
Submitting a request allows our IT team to review, prioritize, and resolve issues as efficiently as possible.
Remote Support Tools
Need Remote Support?
• IT uses Beyond Trust (aka Bomgar) and AnyDesk to remotely access your computer.
• The tools will only need to be downloaded once, and a shortcut can be created on your desktop for easy access.
Please note: If your request requires IT to access your computer, you’ll need to be available at your device while we work with you to resolve the issue.
HOW DO I?
FAQs - Coming Soon
• How do I change my computer password?
• How do I change my O365 password?
• How do I access VPN?
HIG IT POLICIES
Updated IT Policies
Henry Investment Group is updating its IT policies to further strengthen the security and protection of our networks, email, and company data. These updates help ensure we continue to safeguard our systems and the information entrusted to us.
Once these policies have been finalized, they will be posted here and an email will be sent.
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